Search Renewals at Risk: Usage, Tickets & Escalations

Churn doesn’t surprise you — unless you weren’t looking.

The Hidden Danger

Renewal risk hides in the noise: a quiet customer, a delayed invoice, a support ticket nobody followed up. By the time the renewal date arrives, it’s already lost.

The AI Radar

• Usage alerts: flags declining adoption patterns
• Ticket extraction: finds open or escalated issues
• Sentiment analysis: reads tone in emails and notes

How to Use

1. Search: renewal:upcoming risk:intent OR sentiment:negative
2. Filter by Account Tier
3. Alert the CSM for recovery play

Customer Impact

• −35 % churn rate
• +25 % on-time renewals
• Stronger customer health visibility

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