Search Churn Post-Mortems & Save Plays

Every lost deal hides a playbook you can reuse.

The Reality

Accounts churn. Post-mortems are written once, buried forever. The same issues resurface and nobody remembers how the last team solved them.

The AI Recovery Hub

• Root-cause mining: identifies churn reasons across notes, tickets, and surveys.
• Play reuse: recommends proven save tactics for similar segments.
• Trend analysis: surfaces systemic issues before the next renewal cycle.

Quick Workflow

1. Search type:post-mortem churn:true segment:enterprise
2. Open Save-Play Library → filter by ARR or region.
3. Share recommended plays with CSMs.

Impact

• −40 % repeat churn reasons
• +25 % win-back conversion
• Continuous improvement culture

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