Locate NPS/CSAT Comments & Themed Insights

Feedback is your roadmap — if it’s searchable.

The Problem

NPS and CSAT comments live in forms, ticket notes, and spreadsheets. Teams cherry-pick anecdotes and miss the signal.

AI-Powered VoC

• Theme clustering: performance, onboarding, support quality, price.
• Driver detection: correlates scores with product areas and personas.
• Action extractor: turns comments into prioritized tasks.

3 Steps

1. Search: feedback:nps OR csat date:Q3
2. Review Themes View → top drivers, quotes, and impacted accounts.
3. Export VoC Actions to your roadmap or support backlog.

Outcomes

• +15–25% CSAT lift on targeted themes
• Fewer noisy debates, more data-backed priorities
• Customer quotes ready for QBRs and launches

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